Last Updated: May 2026
Welcome to TaatGhor (accessible via https://taatghor.com). We are committed to protecting your personal privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure your data remains secure when you browse our store or make a purchase.
1. Information We Collect
When you visit or interact with TaatGhor.com, we collect certain information to provide a seamless shopping experience:
- Personal Identification Information: When you place an order, create an account, or contact support, we collect your name, shipping address, billing address, email address, and phone number.
- Payment Information: We offer secure payment methods including Cash on Delivery (COD) and digital wallets (bKash, Nagad, Rocket). All online payments are processed through encrypted, secure third-party payment gateways. We do not store your credit card or mobile banking PIN/password details on our servers.
- Device and Browsing Data: We automatically collect data about your device, including your IP address, browser type, operating system, and tracking data via cookies to analyze how visitors navigate the site.
2. How We Use Your Information
We use the collected information for the following specific business purposes:
- Order Fulfillment: To process your transactions, manage packaging, and ship your traditional Pabna handloom products directly to your doorstep.
- Customer Support: To assist you with order tracking, handle returns, refunds, or exchanges, and respond to your inquiries via our hotline or social media.
- Order Tracking and Updates: To send automated SMS or email notifications containing your delivery courier tracking ID or consignment numbers.
- Website Improvement: To monitor performance, fix bugs, and optimize the website interface for a better user experience.
3. Information Sharing and Disclosure
We respect your privacy and never sell, trade, or rent your personal data to third parties. We only share necessary information with trusted service providers who help us operate our business:
- Logistics & Delivery Partners: Your name, shipping address, and phone number are shared with our logistics partners (e.g., Sundarban Courier, RedX) strictly to deliver your parcel.
- E-Commerce Platforms: Our website operates on a secure e-commerce framework (such as Shopify) where customer database filters and backend inventory logic are maintained securely.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., commerce ministries or law enforcement agencies).
4. Data Security
The security of your personal information is highly important to us. We implement industry-standard security practices, including Secure Sockets Layer (SSL) encryption protocol, to protect your data during transmission. While no method of online transmission or digital storage is 100% secure, we continuously update our platform’s defense mechanisms to protect your backend logs and customer registries.
5. Cookies and Tracking Technologies
TaatGhor.com uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember items placed in your shopping cart.
- Understand your preferences based on previous or current site activity.
- Compile aggregate data about site traffic and site interactions so we can offer better site experiences in the future.
You can choose to disable cookies through your browser settings, though doing so may disable some features that make your site experience more efficient.
6. Your Rights
Depending on your location, you have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate or incomplete personal information.
- Request the erasure of your personal data from our active mailing and account registries.
7. Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted directly on this page with an updated “Last Updated” date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact our support desk:
- Hotline: +৮৮০ ১৭০১০৯১০৯৩ (10:00 AM – 8:00 PM)
- Email: support@taatghor.com
- Facebook Page: TaatGhor Facebook Page